![]() If you observe that your internet connection’s speed is not functioning as expected, particularly for downloads, then it’s likely the main cause of the issue. We recommend using Speedtest by Ookla, a website that can measure the performance of your connection in just a few seconds in a user-friendly way. The way to check this and quickly “rule it out” from the list of possible reasons is, in fact, very simple and easy to do. ![]() If it doesn’t seem to be a technical problem or anything related to the app itself, your updates being stuck may be the result of an underperforming internet connection. This “skips” the updating part, which also eliminates the risk of a failed, “stuck,” or “frozen” update altogether.įor many users, reinstalling the app solved the problem immediately. This solution works because by having the latest version of the app installed, the “wizard” responsible for ensuring your software is up-to-date won’t engage at all, as it now “knows” that you already have the latest version. Now you can install the app again using the setup you downloaded in the previous steps. Rebooting your PC is not mandatory, but we recommend it before moving on, as it ensures no Battlenet processes are active and running in the background that may conflict with the upcoming installation setup.Now that you can see the ProgramData folder, open it and search for a folder called BattleNet (or ), and delete it once you find it.To enable it, click on the View button inside any File Explorer window on your PC and enable the setting, as shown in the image below. If you cannot see this folder, it means you have the “view hidden files and folders” option disabled. Open “This PC” from either a desktop shortcut or your file explorer window, then navigate the Program Data folder, which has a default path of “C:ProgramData”.Note: If you decide to try this method, which requires a complete uninstall of the app from your computer, we also recommend following the steps below to fully remove all data associated with it and ensure cached files (some of which may be corrupt) don’t cause the same problem again. Check the method above and use the same steps to view the list of background processes running and close any of them you think might be related to. Note: Before installing the app on your system once more, make sure that no other processes related to it are still running on your system. Once the app is successfully uninstalled, re-download the latest version of the setup through the official Blizzard website.Wait for the process to complete and make sure not to interrupt it.Open the list of installed apps on your computer, search for the app, then click on it and choose the uninstall option.You can do this as you normally would through the app’s user interface, or if it’s frozen, close it using the task manager window. Close the app if it’s already running on your system.If simply restarting it, as we’ve shown you in the previous method, doesn’t fix it, reinstalling should. Fix 2: Reinstall The AppĪlthough it’s somewhat of a slow process, reinstalling the app often solves many bugs and problems with it. Many users confirmed that this method helped them overcome their problem, and once they manually restarted the app, the update was “unstuck” and installed as intended.īut it might not be effective for you, so our suggestion is to explore the other sections for alternative techniques. Start the app once again, but specifically as an Administrator.Search for any other process that may be related to the app and close it/them. Then, open the Task Manager, or if it’s already open, navigate to the Background Processes, and search for the Blizzard Update Agent.If your app is already running on your system, close it as you would normally close any other app, or use the Windows Task Manager if it’s frozen or stuck.It’s a relatively easy solution that anyone can do, and it doesn’t take much time, which is why we recommend doing it first, as it can save you a lot of time if it ends up working right away. This fix was recommended by an official representative of the Blizzard customer support team in a Reddit thread that you can find here. Take a look at the following sections for the most reliable solutions that helped many users overcome this issue. No matter which “version” of the problem you’re experiencing, there are working solutions that you can apply with ease, and you don’t need to be a computer expert to do it. ![]() It could be their internet connection’s speed sharply dropping, their CPU taking way too much time to process the downloaded files, insufficient disk space, or even an unknown bug or an error.Ī similar problem is when the app is unable to update itself, making it practically unusable, along with all the games you have on it. When someone reports their update being “stuck,” it can mean a lot of things.
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